FREQUENTLY ASKED QUESTIONS

 

Frequently Asked Questions (FAQs)

How long will it take to receive my order?

Most orders are shipped within 1 business day after the order is placed, provided the order is received before 1:00 PM AEST (Brisbane time).

Actual delivery times may vary depending on your location. However, you can generally expect to receive your items within 3–10 business days.

 


What should I do if I don’t receive my order within 3–10 business days?

If your order has not arrived within 3–10 business days, please contact us immediately so our team can track your order and provide you with an update on your delivery status.

 


How do I order from farmUP?

To place an order with farmUP, you will first need to register as a user by clicking the Sign Up link and providing your:

  • email address
  • contact details
  • delivery information

Once registration is complete, simply browse our products, add your selected items to cart, and proceed to checkout to complete your payment and purchase.

 


What is farmUP’s return policy?

Please refer to our Returns, Refunds and Cancellations Policy page for full details regarding returns, refunds, exchanges, and order cancellations.

 


How much does shipping cost?

Shipping costs may vary depending on your order and delivery location. Please visit our Shipping Costs page for full pricing details and delivery information.

 


How do I know if my order has been sent?

After completing your purchase, you will receive email updates about your order status, including confirmation when your order has been shipped.

If you have not received any email updates, please contact us so we can assist you.

 


Do you offer in-store pickup?

Yes, we offer pickup on selected items in Brisbane and Melbourne.

During checkout, simply choose the “Pick up from store” option. Our team will then contact you to confirm product availability and arrange a suitable pickup time.