Due to the new COVID-19 Restrictions in Brisbane, we will not be allowing pickup from our Brisbane Warehouse. If you wished to pickup from the Brisbane Warehouse, please give us a call on 07 3803 0944 to arrange an alternative. During this period we will also not be allowing walkin purchasing in our Brisbane Warehouse.

Returns Policy

If you receive your order & realise you have made a mistake or have changed your mind, please contact our team. You will be required to return the item to farmUP unused & in the original packaging. When received, farmUP will confirm that the item meets all conditions & refund the purchase value of the product using the original payment method.

Should you receive an order that is incorrect or damaged/faulty please contact us within 48 hours. We offer a 12 month warranty on most products. The team at farmUP will determine the best way to rectify any issues, to ensure you receive the correct item or a replacement as required.

Please contact us, if you have any concerns & the team at farmUP can work with you to determine the best way to resolve any issues.